🌍 Shipping Destinations

We ship worldwide to most countries and regions. Our primary shipping destinations include:

• United States
• Canada
• United Kingdom
• European Union countries
• Australia and New Zealand
• Asia-Pacific regions
• Other international destinations

If your country is not listed, please contact us to confirm if we can ship to your location.

📦 Shipping Methods & Delivery Times

We offer two shipping options to meet your needs. Delivery times are estimates and may vary based on your location and customs processing.

Important: Delivery times are estimates only and begin from the date of shipment, not the order date. Actual delivery times may vary due to customs clearance, holidays, weather conditions, or carrier delays.

💰 Shipping Costs

Shipping costs are calculated based on your selected shipping method:

• Standard Shipping: FREE worldwide with no minimum order requirement
• Expedited Shipping: USD $29.99 per order, regardless of destination or order value

The exact shipping cost will be displayed at checkout before you complete your purchase.

⏱️ Order Processing Time

Orders are typically processed within 1-2 business days after payment confirmation.

Processing time includes:

• Payment verification
• Order preparation and quality check
• Packaging
• Handover to shipping carrier

Orders placed on weekends or holidays will be processed on the next business day. During peak seasons (such as Black Friday, Christmas, or Chinese New Year), processing times may be extended by 1-2 days.

📍 Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

How to Track Your Order:

Note: Tracking information may take 24-48 hours to update after shipment. If you haven't received tracking information within 3 business days of your order, please contact us.

🚚 Shipping Carriers

We work with reliable international shipping carriers. The carrier used for your order depends on your selected shipping method:

The specific carrier for your order will be confirmed in your shipping confirmation email.

🛃 Customs, Duties & Taxes

Important Information for International Orders:

• We do not add VAT, sales tax, or other local taxes to your order
• International orders may be subject to import duties, customs fees, and taxes levied by your country
• You (the customer) are responsible for all import duties, taxes, and customs clearance fees
• These charges are determined by your local customs authority and are beyond our control
• Customs fees are typically collected by the shipping carrier upon delivery

⚠️ Important: If you refuse to pay customs fees or duties, the package may be returned to us. In such cases, we cannot offer a full refund as return shipping costs and restocking fees will apply. Please check your country's import regulations before ordering.

For drop-shipping customers: Please inform your end customers about potential customs fees when receiving goods from international couriers.

📭 Delivery Issues

Undelivered or Returned Packages

If your package is returned to us due to:

• Incorrect or incomplete address
• Refused delivery
• Unclaimed package
• Customs refusal

We will contact you to arrange reshipment. Additional shipping fees may apply for reshipment.

Lost or Damaged Packages

If your package is lost or damaged during transit:

• Contact us within 7 days of the expected delivery date
• Provide your order number and tracking information
• For damaged items, include photos of the damage and packaging
• We will work with the carrier to investigate and resolve the issue

Delivery Delays

We are not responsible for delays caused by:

• Customs clearance procedures
• Force majeure events (natural disasters, pandemics, etc.)
• Carrier delays or strikes
• Incorrect address provided by customer
• Public holidays in destination country

If your order is significantly delayed, please contact us and we will do our best to assist you.

📝 Shipping Address

Please ensure your shipping address is complete and accurate:

• Include recipient's full name
• Provide complete street address (no P.O. boxes for express shipping)
• Include apartment/unit number if applicable
• Provide correct city, state/province, and postal/ZIP code
• Include phone number for carrier contact

Important: We cannot be held responsible for orders shipped to incorrect addresses provided by the customer. Please double-check your shipping information before completing your order.

If you need to change your shipping address, contact us immediately at support@buckyballsshop.com. Address changes can only be made before the order is shipped.

🔄 Order Modifications & Cancellations

If you need to modify or cancel your order:

• Contact us as soon as possible at support@buckyballsshop.com
• Include your order number in the subject line
• Modifications or cancellations can only be processed if the order has not yet been shipped
• Once an order is shipped, it cannot be cancelled or modified