1. Information We Collect

We collect information from you when you visit our website, create an account, place an order, subscribe to our newsletter, or interact with our services.

Personal Information You Provide

When you make a purchase or create an account, we collect:

• Contact Information: Name, email address, phone number
• Shipping Address: Street address, city, state/province, postal/ZIP code, country
• Billing Information: Billing address (payment card details are processed securely by our payment processors and are not stored on our servers)
• Account Information: Username, password (encrypted), order history, saved addresses
• Communication Preferences: Email subscription preferences, marketing consent

Information Automatically Collected

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device type
• Usage Data: Pages viewed, time spent on pages, links clicked, referring website
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, pixels
• Location Data: General geographic location based on IP address

Information from Third Parties

We may receive information from:

• Payment Processors: PayPal, credit card processors (transaction confirmation, fraud prevention)
• Shipping Carriers: Delivery status, tracking information
• Analytics Providers: Google Analytics, website performance data
• Social Media Platforms: If you interact with our social media pages

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing and Fulfillment

• Process and fulfill your orders
• Send order confirmations and shipping notifications
• Communicate about your order status
• Handle returns, refunds, and exchanges
• Verify payment information and prevent fraud

Customer Service

• Respond to your inquiries and support requests
• Provide customer assistance
• Resolve disputes and troubleshoot problems
• Send important notices about our services

Marketing and Communications

• Send promotional emails about new products, special offers, and sales (with your consent)
• Personalize your shopping experience
• Send newsletters and updates (you can unsubscribe at any time)
• Conduct surveys and gather feedback

Website Improvement

• Analyze website usage and performance
• Improve our website functionality and user experience
• Develop new products and services
• Conduct research and analytics

Legal and Security

• Comply with legal obligations and regulations
• Protect against fraud, unauthorized transactions, and other illegal activities
• Enforce our Terms of Service and other policies
• Protect the rights, property, and safety of Buckyballsshop, our customers, and others

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

• Payment Processors: PayPal, credit card payment gateways (to process transactions securely)
• Shipping Carriers: Yanwen Logistics, ePacket, USPS, UPS, FedEx, DHL, EMS, SF (to deliver your orders)
• Email Service Providers: To send order confirmations, shipping notifications, and marketing emails
• Website Hosting: Shopify (our e-commerce platform provider)
• Analytics Services: Google Analytics (to analyze website traffic and usage)
• Customer Support Tools: To provide customer service

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government or regulatory requests
• Investigations of fraud or illegal activities
• Protection of our legal rights and property

Business Transfers

If Buckyballsshop is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website.

Types of Cookies We Use

• Essential Cookies: Required for website functionality (shopping cart, checkout, account login)
• Performance Cookies: Collect anonymous data about website usage and performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your browsing activity to deliver personalized advertisements

Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block all cookies
• Clear cookies when you close your browser

Third-Party Analytics

We use Google Analytics to analyze website traffic. Google Analytics uses cookies to collect information about your use of our website. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Security Measures Include:

• SSL/HTTPS Encryption: All data transmitted between your browser and our website is encrypted using SSL technology
• Secure Payment Processing: Payment information is processed through PCI-DSS compliant payment gateways
• No Card Storage: We do not store complete credit card information on our servers
• Access Controls: Limited access to personal information by authorized personnel only
• Regular Security Audits: Ongoing monitoring and testing of our security systems
• Secure Servers: Data stored on secure servers with firewall protection

⚠️ Important: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to maintain the highest security standards.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

• Order Information: Retained for at least 7 years for tax and accounting purposes
• Account Information: Retained until you request account deletion
• Marketing Data: Retained until you unsubscribe or request deletion
• Website Analytics: Typically retained for 26 months (Google Analytics default)
• Customer Support Records: Retained for 3-5 years for quality assurance

When we no longer need your information, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

General Rights

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing emails at any time
• Data Portability: Request your data in a portable format
• Object to Processing: Object to certain types of data processing

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: support@buckyballsshop.com
• Subject Line: "Privacy Rights Request"
• Include: Your name, email address, and specific request

We will respond to your request within 30 days.

Marketing Opt-Out

You can unsubscribe from marketing emails by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email
• Logging into your account and updating your email preferences
• Contacting us at support@buckyballsshop.com

Note: Even if you opt out of marketing emails, we will still send you transactional emails related to your orders (order confirmations, shipping notifications, etc.).

8. International Data Transfers

Buckyballsshop is based in China. If you are accessing our website from outside China, please be aware that your information may be transferred to, stored, and processed in China and other countries where our service providers operate.

By using our website and providing your information, you consent to the transfer of your information to China and other countries, which may have different data protection laws than your country of residence.

We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy, regardless of where it is processed.

9. Children's Privacy

Our website and products are not intended for children under the age of 14. We do not knowingly collect personal information from children under 14.

⚠️ Age Restriction: Our magnetic products are not suitable for children and contain small parts that pose a choking hazard. By making a purchase, you confirm that you are at least 18 years old or have parental consent.

If we become aware that we have collected personal information from a child under 14 without parental consent, we will take steps to delete that information as soon as possible.

If you believe we have collected information from a child under 14, please contact us immediately at support@buckyballsshop.com.

10. Third-Party Links

Our website may contain links to third-party websites, including:

• Payment processors (PayPal)
• Shipping carriers' tracking pages
• Social media platforms
• Partner websites

We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

This Privacy Policy applies only to information collected by Buckyballsshop through our website.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes:

• We will update the "Last Updated" date at the top of this page
• For material changes, we may notify you by email or through a notice on our website
• Your continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: