Shopping Guide
Shopping Guide
Welcome to Buckyballsshop's complete shopping guide! This guide will help you navigate our store, understand our policies, and make the most of your shopping experience.
🚀 Getting Started
Create an Account (Optional)
Benefits of creating an account:
- Track orders in real-time
- Save shipping addresses
- View order history
- Manage returns easily
- Receive exclusive offers
Create Account or checkout as guest.
Our Products
🧲 Buckyballs-Magnetic Balls - Neodymium spheres for building and stress relief
🎲 Buckycubes-Magnetic Cubes - Fidget cubes with magnetic properties
🏗️ Buckybars- Magnetic Building Sets - Bars and panels for construction
🎯 Fidget & Sensory - EDC stress-relief toy products
⚠️ Safety Notice
For ages 14+ only. NOT for children.
- Swallowing magnets can cause serious injury or death
- Keep away from children, pets, pacemakers
- Keep away from credit cards and electronics
🔍 Browsing Products
Browse Collections
Search Products
Use the search bar to find products by name, color, size, or keywords.
🛒 Placing Your Order
Add to Cart
Click "Add to Cart" on product pages
Review Cart
Update quantities, apply discount codes
Checkout
Enter email, shipping address, select shipping method, payment info
Confirm
Double-check address and order details
Confirmation
Receive order confirmation email with order number
💳 Payment
🛡️ PayPal
Secure payment without sharing card details
💳 Credit Cards
Visa, MasterCard, Amex, Discover
Payment Info
- When charged: Immediately upon order confirmation
- Security: SSL encrypted, card info not stored
- No COD: Payment required in advance
- Currency: USD only
- Taxes: No VAT/sales tax added (import duties may apply)
📦 Shipping
Standard Shipping
Time: 7-15 business days
Cost: FREE
Carriers: Yanwen, ePacket, USPS
Expedited Shipping
Time: 3-7 business days
Cost: $29.99
Carriers: UPS, FedEx, DHL, EMS, SF
Shipping Info
- Processing: 1-2 business days
- Worldwide: Ships to most countries
- Customs: You pay import duties/taxes
- Address: Cannot change after shipment
📍 Order Tracking
Track Your Order Page
Track here with order number + email OR tracking number
Shipping Email
Check confirmation email for tracking link
My Account
View tracking in order history
Shop App
Track in Shop app if ordered there
🔄 Returns & Refunds
✅ Eligible
- Within 30 days
- Unused condition
- Original packaging
- All components
❌ Not Eligible
- After 30 days
- Used/damaged
- Missing packaging
- Final sale items
How to Return
Step 1: Contact us via email, account, or Shop app
Step 2: Get RMA number and return address
Step 3: Ship with tracking
Step 4: Refund in 3-5 days after inspection
- Return shipping: Customer pays (unless defective)
- Refund time: PayPal 3-5 days, Cards 5-10 days
⚠️ Safety Information
Age 14+
NOT for children
Swallowing Hazard
Can cause serious injury/death
Keep Away
From children and pets
Electronics
Away from cards, devices
By purchasing, you agree to responsible use.
💬 Customer Support
📍 Location
Jinhua, Zhejiang, China
Online store only
📚 Helpful Resources
Ready to Shop?
Explore our premium magnetic toys and fidget products!
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