Do I Have To Pay VAT / Sales Tax?

We do not add any additional charges or taxes to your order.

Possible additional costs to you may include:

• Any import duties that are levied at customs

Important Notes:

• If you are re-selling (or drop-shipping) goods from Buckyballsshop, please ensure you are abiding by the tax (and other) regulations for selling goods in your home country and the destination country.
• If you are drop-shipping to end customers, please let them know about any taxes they may have to pay when receiving goods from the courier.

Cash On Delivery?

No, sorry. Please pay for your order in full, in advance, by PayPal or Credit Card.

Why Was My Order Cancelled?

If we returned your money to you and closed your order, it is almost certainly because we were unable to verify your payment or the products you ordered were out of stock.

Generally, our customer service staff will contact you by phone or email to discuss with you, but if we cannot get in touch with you within 5 days after we receive your payment, we will have to refund you. As we think, it is our responsibility to ship out your order in time.

Possible reasons for refunding money are:

• PayPal account name and address does not match your order's shipping address, and there was no response when we contacted you
• The products you ordered were out of stock (generally we have enough stock but rarely we may suffer a temporary lack of certain products), and there was no response when we contacted you

When will my payment be charged?

Your payment method will be charged immediately upon order confirmation. For pre-orders, payment is typically processed when the item ships.

Is it safe to use my credit card?

Absolutely. We use industry-standard encryption and security measures. Your card information is transmitted directly to our payment processor and never stored on our servers.

What if my payment is declined?

If your payment is declined, please:

• Verify your card details are correct
• Check with your bank for any restrictions
• Ensure sufficient funds are available
• Try an alternative payment method (PayPal or another card)
• Contact us if the issue persists

Can I change my payment method after ordering?

Once an order is placed and payment is processed, we cannot change the payment method. If you need to modify your order, please contact our customer service team immediately.